FAQs

FAQs

 

Do you create custom orders?

Absolutely! It's my specialty! The majority of my work is custom / personalised. Please refer to the instructions provided within the individual listing you'd like to purchase, to ensure I have the details required to be able to create a custom version of that particular product especially for you. 

If you have a completely bespoke request, or an idea that you'd like to discuss with me, I would be more than happy to help however I can (and love a good challenge). It's always an amazing feeling to work closely with you, to come up with a solution for something you may be struggling with. Please flick me an email at hello@delightinmedesigns.com.au and I'd only be too happy to assist!

What makes your coasters different / better?

I'm so glad you asked! My quality hexagonal marble coasters have been personally sourced and are custom-made for Delight in me Designs. They have a lovely bevelled edge, a polished top surface for an optimum elegant finish and are smooth to-the-touch underneath. The coasters come complete with four white foam dots on the bottom, for extra surface protection.

Many other marble coasters on the market are repurposed tiles, which means they're thick and chunky, with straight, rough edges and a harsh underneath (making them much less wedding-esque). 

I use premium, permanent adhesive vinyl in a range of carefully curated colours / finishes, to create the decals that are adhered onto the coasters by hand. 

Importantly, as a final (and unique) step, I coat each coaster with industrial-grade enamel, to ensure maximum heat-resistance and longevity. 

How do you personalise your coasters?

Each name / word is individually designed and sent to you as a digital proof, for approval. Once approval is received, your decals will be cut out using premium, permanent adhesive vinyl. The negative is then manually removed by hand. Transfer Tape is then used to expertly adhere your decals onto your coasters.

Importantly, as a final (and unique) step, I coat each coaster with industrial-grade enamel, to ensure maximum heat-resistance and longevity. 

In a nutshell, each personalised coaster is handcrafted with great attention to detail, love and care. 

How long will it take for you to create my custom order?

Unless explicitly stated in the listing, all products are made-to-order and therefore take time. Most items take a minimum of three days to create and in the case of personalised orders, additional time needs to be factored in for custom designing, approvals and any amends.

Please allow a minimum of 3-5 business days for your order to be dispatched and 5-6 business days (from date of dispatch) for delivery of your order. Depending on your location, delivery can be slower.

Custom and larger bulk orders, can take much longer to produce. In the case of personalised marble coaster favours / place card orders, for example, a minimum of 4 weeks is usually required for production from receipt of final guest list, to completion.

Please refer to individual product listings for details on production and postage timings. If you require your order more urgently than outlined within the respective product description, please contact hello@delightinmedesigns.com.a. An additional rush order fee may apply. 

Please note, all timings are estimates and the exact delivery date of your order can not be guaranteed. 

How do I care for my personalised marble coasters?

Cleaning with a damp, non-abrasive cloth is recommended. Please note, these coasters are not dishwasher proof.

 

These coasters are a delicate, handmade product. With continued use, reasonable wear and tear should be expected. Whilst everything is done in the production process to ensure the longevity of them, including heat-resistant treatment, they should be handled with care and consideration should be given to the glassware / mugs being used on them. The foil may discolour over time and extended use. 

Do you have another question?

If you can't find the answer you're looking for, please don't hesitate to reach out. Get in touch here. I'll only be too happy to help!