Refund policy

Returns

My priority is that you are absolutely delighted with your order and I will do whatever I can to work with you to sort out any issues, so please be sure to get in touch via email at hello@delightinmedesigns.com.au as soon as possible, should you have any concerns. 

A full 10-day refund for return policy is offered on all standard (i.e. non-custom / personalised) orders. If you are unhappy with your purchase for any reason, please contact hello@delightinmedesigns.com.au within 10 days of receiving your item/s. If 10 days have gone by since the receipt of your purchase, Delight in me Designs can not offer you a refund.

Please be aware that custom orders are exempt from being returned. This includes, but is not limited to any personalised decor, cake toppers, favours or signage, where an item has been personalised for you.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging, to ensure they're as safe as possible. To process your refund, return the item in its original condition. Upon receipt of your item, you will be sent an email to notify you that your returned item has been received, along with any further detail required to complete your refund. The full price will only be refunded (excluding custom orders) upon receipt of your item.

As the Purchaser, you are responsible for the payment of postage and handling charges incurred to return your item. Delight in me Designs can not be held responsible for any losses, or damage to your item whilst in transit. It is recommended that you use a trackable postage service. Any items that are not received, or damaged will not qualify for a refund.